Refund policy

Statement

Thank you for choosing SexyMaker!

We hope that we have done everything possible to help you make the right purchase. We accept various payment methods, including credit card, PayPal, Shopify payment, and Google Payment.

We DO NOT ACCEPT RETURNS or exchanges on items not found to be defective for health and safety reasons, and all sales are final. This includes all products, even if they are still in sealed packaging and have never been touched.

While we can’t process returns, if your purchase is damaged or defective upon receipt, please take a picture of the product and email us at [ sexymaker-shop@outlook.com ]. We will reissue the same product for you within 7 business days. 

Since we cannot accept returns, we recommend that you do your research before you buy and if you have questions, email us anytime !

Occasionally, due to differences in screens, cameras or photographs, colours may be different than you expect. We do our best to make sure this isn’t an issue, but Sexymaker is not responsible for these differences.

To make you are choosing the correct sized product, look for the specs to see the dimensions. Whenever possible we try to make sure that the given measurements are accurate, but again we cannot be held accountable if there are subtle variations either due to mismeasurement or misproduction.

If you find that measurements are way off from the manufacturer's measurements, please contact us. 

*Important Notice: Your country or state may have laws making some items on our site illegal. It is your obligation to check local and state laws before ordering.

FAQ 

Q: What if my purchase is damaged or defective? 

While we can’t process returns, if your purchase is damaged or defective upon receipt, please take a picture of the product and email us at [sexymaker-shop@outlook.com]. We will reissue the same product for you within 7 business days. 

"My partner didn’t like it” or “My cat scratched it” are not acceptable grounds for a damage or defect exchange. In other words, the ONLY time we can exchange a product is if it is damaged or defective when you first receive it. 

Q: What if I ordered the wrong product? 

If you think that you ordered the wrong product, please contact us as soon as possible. If we haven’t packed your order yet, we would be happy to assist you in changing your order. Once it has been packed there is nothing we can do to stop it shipping out.

Q: What if I received the wrong product? 

If you believe we have shipped the wrong product, please take a picture of the product in the box and email it to us. Be sure to include your order number in the email.

We will send you the correct product within 7 business days. To protect customer privacy and safety, we do not resell any returned products. Therefore, please DO NOT return the product you received; just keep it.